Money back guarantee se foot!

I went grocery shopping at on Monday 21/03/216.<br> I bought a packet of 2kg onions, when took them home and started cooking i cut into the first onion was damaged, i threw it a way and cut into another one, and the second was was also rotten inside.<br> <br> I then returned the pack and wanted it exchanged, the packed of onions when then weighed and i was told i had already used the item when i confirmed they said they can not return it.<br> <br> However the label says if you not entirely satisfied you can return/exchange the item.<br> <br> So pick 'n pay i'm not entirely satisfied, are you implying i may only change the item if i have not used it, that's some BS of note <br> NOT IMPRESSED at all