1 reviews | Active since Sept 2012
Moldy food on shelves
I bought a bag of Dr Oetker mini pizzas on 15.03.2015, the expriry date stipulated 26.07.2015. When I got home and opened the bag there was mold on the pizzas and an incredibly foul cheese smell.<br> <br> I drove all the way back to Pick n Pay as I wanted to be reimbursed for the pizza, my time and my petrol having to drive back to the store. I spoke to the store Manager (Wahied) who I think did a very ****ty job at recovering the service. Just a sorry, its the suppliers fault and I will only reimburse the pizza thats all. I frankly do not care whos fault it is, I didnt buy the product from the supplier, I bought it from Pick n Pay and therefore Pick n Pay must sort it out. Its Pick n Pay's problem to sort out with the supplier, not the customer's.<br> <br> I got my money back although I am still extremely unhappy. I have taken pics of the moldy pizza and the slip and after my dealings with your Promenade Branch store manager I feel like going to the press with this story.<br> <br> I look forward to hearing from you.
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor quality of the product.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor quality of the product.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
