Moldy cheese at PnP

On Friday, the 15th September I ordered some groceries from PnP Kyalami on Main using the Mr D app. I used all the ingredients to make a bolognaise pasta including the grated cheese i had purchased which I had mixed into the pasta. I then used the remainder of the cheese to sprinkle over the ready pasta and noticed white blotches on some of the cheese. I put on the overhead kitchen light only to see to my horror that all the cheese in that packet was actually mouldly!!! There was also a big blob of mould inside the packet.

I was horrified that I had to now dispose of an entire pot of food!

I called the Mr D customer care who requested photos which I sent through and was told they'd contact the store and come back to me.

I am still waiting for this matter to be resolved. My request is that I am reimbursed for all my groceries as I used all of the items to cook my pasta.

I'd like to please receive some feedback! I'm happy to provide pictures.