LM
Lusanda M
1 reviews | Active since Mar 2025
08 Mar 2025, 12:29
Moldy cake.
Moldy cake purchased from Pick N Pay! I was craving for a cake today, I went to PnP in North Beach. I bought this cake, it was R72.99 only to find out that it has mould. I only noticed after I've had a slice, lapho ngilidle nengane. I went there around 4 p.m, ngo 5 p.m I was supposed to be at work. Ngajika ngabuyela khona & asked for the manager, ngathola umama oyi Indian by the name Mishal. I spoke to her ngachaza icomplaint - the only thing she said was "Oooh, but the expiry date is tomorrow. I'll check with the supplier. I am sorry." I asked her to at least give me my money for transport, she said she can't help me. They only refunded me - I have already ate the cake with my child. I did not like how the manager treated me!
I was in a hurry & went to work, I tried calling their number but no one picked up my calls. I am 100% sure that she was ignoring my calls, if I get sick with my child you will will be responsible!! I am nauseous, imagine eating into ekhunte kanje? I love shopping at PnP but this time ngiphoxekile! Please help me mention the correct account, make sure you check their cakes before purchasing.
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Pick n Pay's replyOfficial
11 Mar 2025, 16:14Hello Lusanda,
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. We appreciate you taking the time to bring this to our attention. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. We appreciate you taking the time to bring this to our attention. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Full name and Surname:
- Mobile number:
- Smart shopper card:
- E-mail address:
- Store Name:
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Till Slip:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Best regards,
Pick n Pay's reply11 Mar 2025, 16:14
Official
Hello Lusanda,
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. We appreciate you taking the time to bring this to our attention. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. We appreciate you taking the time to bring this to our attention. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Full name and Surname:
- Mobile number:
- Smart shopper card:
- E-mail address:
- Store Name:
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Till Slip:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Best regards,