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bilqees Z
1 reviews | Active since Apr 2018
03 May 2023, 08:01
Mold on Cheese!!!
I bought cheese on Sunday 30th April 2023 with a sell by date of 14th May 2023. upon opening the cheese for use on 3rd May 2023, it was molded all over!! disgusting. Pick n Pay promenade is bad and sells foul produce! I took pictures of it.
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Replies (1)
Pick n Pay's replyOfficial
03 May 2023, 16:05Hi Bilqees, Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received. We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay cheese. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
When forwarding the below information please send to the email address provided below.
Postal or residential address:
Smart shopper card number:
Bar-code of the product:
Best before date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
When forwarding the below information please send to the email address provided below.
Postal or residential address:
Smart shopper card number:
Bar-code of the product:
Best before date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply03 May 2023, 16:05
Official
Hi Bilqees, Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received. We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay cheese. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
When forwarding the below information please send to the email address provided below.
Postal or residential address:
Smart shopper card number:
Bar-code of the product:
Best before date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
When forwarding the below information please send to the email address provided below.
Postal or residential address:
Smart shopper card number:
Bar-code of the product:
Best before date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,