VM
Victoria M

1 reviews | Active since Dec 2015

26 Feb 2018, 10:19

MOHAU THE SECURITY AT EYETHU PICK N PAY IS HELL

I always shop at Pick n Pay and I mean every Pick n Pay but most of the time I would shop in suburbs where we are all of mixed color. We put our children in the grocery trolleys not cause we want to but because they enjoy that and it makes shopping quicker and easier. I have shopped in Centurion Pick n Pay for the longest time and every time I am there even white people have their children in trolleys not once did a security guard come up to us to tell us our children are too old for trolleys ever. Yesterday 25/02/2018 I went to Eyethu Pick n Pay in Orange Farm my child and my niece were enjoying the trolley ride not doing any damage to no one while my sister and I were shopping. A security guard by the name of Mohau approached us while we were busy in the isles with a very BAD ATTITUDE pointed to my 8 year old children and told them to get out of the trolley immediately, I asked him why beause we are in Orange Farm our children are not allowed in their trolleys he was very rude and responded by telling me in front of my children that they are too old to be riding in a trolley and proceeded to back chat me back and forth in the shop. I once had a money incident at Eyethu mall Pick n Pay and now I have a very rude security by the name of Mohau who does not see the importance of a customer. I don’t understand why I should continue to shop at Pick n Pay Eyethu mall anymore, I spend over R2000 in that shop every month for us to get such bad treatment, he even went on to tell him I can go ahead and report him he doesn’t care, so I can safely say I hope Pick n Pay wont call me into their shop to apologize cause as MOHAU said he doesn’t care. I can fairly say the safest and fun Pick n Pays to shop at are in the suburbs were we are surrounded by other colors cause there we get the best treatment and our kids are not left humiliated by people like Mohau in public.

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Replies (1)
Pick n Pay
Pick n Pay's reply27 Feb 2018, 09:34
Official

Good day Victoria,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas