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reagan P

1 reviews | Active since Mar 2009

19 Jul 2015, 09:55

Mo one is ready to work when the doors open

Still fuming from my experience at this pathetic branch. Waited patiently for the doors to open. Went to bakery,as all I wanted was bread rolls. Staff they scrambling to look for gloves to serve. Go to tills. Only 1 open. 1 person ahead of me paying in a lot of coins. Exchanging coins for notes, then purchasing electricity. Cashier and customer in discussion about kilowatt rate etc. sale voided, restarted. Other cashiers slowly putting in their float. Cigarette kiosk cashier served someone and then disappeared. Another cashier after milling around opened her till. I ask if there is any other tills, cashiers advise people were late, that why no tills. I approach a white staff member who was reading the newspaper and asked if he could assist. He tried to get the cashier from the cigarette kiosk to ring up my one item she ignored him to get change. He offered to get it for her, she just ignored him can carried on walking, really bad attitude. Finally was served. Paid with the exact amount and left feeling highly ****ed off. This branch need so be more organized, fire staff who are late and believe they are doing your clients a favor. I expect an answer from the store.

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Jul 2015, 13:36
Official
Hello Thorn,

Please accept our apologies for this poor shopping experience, and for any inconvenience which may have been caused.

I have escalated this matter to our Gauteng regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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