RS
Refilwe S
1 reviews | Active since Jan 2022
13 Nov 2024, 14:54
Mistreated and embarrassed
My experience was bad and embarrassing the lady called Nonhlanhla Madondo was assisting ,they is no greetings, I ask her for cash back she asked how much is I told her I don’t know as it’s a gift ,we both found out its R200 she started fighting with me saying she doesn’t have that amount of money were will she get from ….guess what she took it out of her till and threw it at me I was very embarrassed and confused..I’m unhappy to be honest to get humiliated like that I took a picture of her she deserves to shine of social media for mistreatment…Pick’n’pay Campus Square
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Pick n Pay's replyOfficial
14 Nov 2024, 09:15Good day Refilwe, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply14 Nov 2024, 09:15
Official
Good day Refilwe, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,