Mistakes make you *************
<p>In the past five days I've been to Pick 'n Pay twice, and both times one item was scanned twice. I realize that people make mistakes and this is unfortunate. However, I find it very disappointing that I need to check up on each transaction. This definitely discourages me from visiting your store. </p> <p> </p> <p>First time was at Pick 'n Pay Panorama. Luckily I picked up the mistake while still at the store, and we corrected it quickly. This happened on Monday (24 April). However, yesterday (27 April) Pick 'n Pay in Brackenfell Hypermarket was VERY busy, and I'd done shopping for the month so had a total of about R1000. I checked my slip quickly and walked away. Once home I realized that the lady had scanned shredded beef twice, adding R31.99 to my bill. </p> <p> </p> <p>Again, I realize it is my responsibility as customer to check my slip. I find it very discouraging, though, to have to check up on cashiers on every trip, especially in a busy store. </p>
Good day Mart-Mari Swart,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. We will address this.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Mart-Mari Swart,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. We will address this.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
