Missing Smart Shopper Points

I posted the following review on 28 August 2025. Complaint was acknowledged, but zero feedback was provided since. Will keep on posting this review until the complaint is resolved:

"I have noticed today, 28 August 2025, that most of the Smart Shopper points have disappeared from my Smart Shopper profile and that the name on my profile was changed from Quintin Werner du Preez to Nomtandazo Hadebe. I also chose to receive electronic receipts. This also seems to be deactivated. I was not informed of neither the name change nor the deactivation of electronic receipts from my profile via sms, email or phone call.

On my last instore shop on Sunday, 24 August 2025, my Smart Shopper points was R1025.56. Since Sunday, I made 2 online orders of R1010.00 (26 August 2025) and R562.84 (27 August 2025). On both this order, the email confirmation of the orders displayed my correct name, meaning that it was changed after I placed the last order at 08:10 yesterday.

All my points was used and only around R30.00 remains. I have diligently saved this from the beginning of the year to use it in December, only to lose it due to *****. I never gave anyone permission to use my points. I do not know where my points was used and how it was used, as I always had my Smart Shopper card on me.

I have Googled the name "Nomthandazo Hadebe", and a LinkedIn page had a hit of a person with the same name working as a Service Area Assistant at Pick n Pay. It seems as if someone at Pick n Pay used my points without my permission, which amounts to theft.

I request Pick n Pay Head Office to do a thorough investigation regarding this matter as a matter of urgency and to refund me my ****** Smart Shopper Points, failing to do I will not be supporting Pick n Pay anymore. My Smart Shopper history will be a good indication of the amount I spend with Pick n Pay over the years, averaging around R120 000 per year. I also wish to know at which branch the person with the name currently on my Smart Shopper profile works, as I fully intent to lay ******** charges against said person for theft.

Please contact me as a matter of urgency to resolve this matter ASAP. "