Missing online orders - partial refunds. This is unfair PicknPay

Item: Pick n Pay
Rating: 1
Author: Marrily R

I ordered from PicknPay 3 times and on every ocassion I lost money.

Twice my orders have gone missing. The hub managers claimed they had been delivered. To my surprise on both ocassions, none of the recipients got the orders, the delivery drivers could not identify who the orders had been delivered to.

I asked several times for the cases to be escalated but no action was taken.

I feel let unfairly treated as the refunds I got were much less than the money I paid.

These are unfair trading practices and I want this investigated and my money fully refunded not partially refunded.

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

19 Apr 2019, 12:13

Good day Marrily,

Thank you for taking the time to write to us regarding your online experience.

Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.

We have done a follow up with our Online Team , please see finding below:

* Order number ***6 was successfully refunded in full.
* Tax invoice number *** - amount was R2084.18 inclusive of the delivery cost (R1994.18 + R90.00)
* Refund was processed on 19.02.2019 with tax credit note number *** for R2084.18

Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you further.

Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.

We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.

Kind regards,
The Pick n Pay Team

Pick n Pay's reply19 Apr 2019, 12:13

Official