Missing items on an ASAP order.

Item: Pick n Pay
Rating: 1
Author: Lisa N

There was a special Pick n Pay was running on ASAP app where I purchased 2 JC le Roux bottles and I was supposed to get the 6 pack of cans for free. I purchased these as I saw it was a bargain, the driver got here and the 6 pack was not there. I immediately contacted them and they gave me a run around about items being out of stock which is something I do not understand if the items were out of stock they should have marked the items just like the bacon I wanted to buy and it was marked out of stock. I am really disappointed at this. I was supposed to save on the order and if it was marked as out of stock I was gonna buy something else.

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Replies (1)

Pick n Pay's replyOfficial

06 Sept 2023, 13:19

Hello Lisa, Thank you for reaching out to the Customer Care team. We do apologize for the delayed response. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team

Best regards,

Pick n Pay's reply06 Sept 2023, 13:19

Official

Best regards,