1 reviews | Active since Dec 2011
Missing Items & Failed Follow-up
I lodged a complaint regarding missing items from my order placed and delivered on 24 March 2026. Despite paying for a full order, several items were not received.
I followed up via telephone on 26/03/2026 and spoke with Edwina. I provided her with the specific list of missing items and remained on the call for 23 minutes. I was informed that the Tshwane Mall Pick n Pay management was not answering their phones. Edwina promised to call me back with a resolution, but I have yet to receive any communication.
Due to this failure, I was forced to repurchase the missing snacks from a different branch on 26/03/2026
I am requesting an immediate refund for the goods not received.
I refuse to pay for items that were never delivered.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
We are busy addressing this complaint with the Online Management Team who will be in touch with you. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
We are busy addressing this complaint with the Online Management Team who will be in touch with you. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,