1 reviews | Active since Feb 2014
missing items and incorrect item delivery
I placed an order 26 Dec 2024 23:57 order number #***3 and my delivery was meant for 08:00 - 08:30 jiki jiki my order arrives 30mins later after I called customer care line complaining. 2 items were not packed and one 1 item was incorrect.
emails for 2 missing items were sent back and forth with a lady named Nicole Egeonu and i was asked if I can collect my items or advise on time for delivery; I responded that they can deliver my items because I'm not going to spend my petrol when I had paid for delivery for items. So who must spend more money for their *********** inconvenience? 27 Dec 2024 23:25 I get an email on a refund to my wallet for the 2 missing items after I responded for them to deliver. LOL Kore you undermined me, but if it was a direct person based on information, you would have jumped.
item 3, is still in ???? or being investigated by Ongeziwe Gegenga. So after the previous 2 missing items stunt, my rage is high and So help me Lord knows what I'm going to do tomorrow if my correct plant is not delivered or my money is not refunded directly in my bank account. BECAUSE GUESS WHAT, ??????????
I deleted my account as i nolonger want to deal with such pathetic services. For peace sake I want my plant or my money back and come and get your stupid bamboo plant from my house by 10:00 or thunder will strike at PnP Hypermarket Princess Crossing Roodepoort
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Kindly advise if you still require assistance with this query or if the incorrect item was picked up.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
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Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Kindly advise if you still require assistance with this query or if the incorrect item was picked up.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
