SM
Sindisiwe M
1 reviews | Active since Jul 2011
29 Aug 2023, 13:13
Missing item in an order
On Saturday I ordered the below and it was delivered on Sunday since I ordered late but I only received 1x Sauvignon Blanc Light 6 s instead of 2: JC Le Roux La Chanson & Sauvignon Blanc Light 6 s 2 R 380.00 Robertson Natural Sweet Red 3L 1 R 140.00 3 x Simba Zinger Wingers Favour Chips120g 1 R 42.00
I logged a request and received the below and I haven't had any feedback since then: ASAP Support Sun, Aug 27, 6:51 PM (2 days ago) Ticket received (948893) Hi there, Thanks for getting in touch with Pick n Pay asap! We’ve received your request and a ticket has been created. One of our team
Could this please be addressed as I need the rest of my items
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Pick n Pay's replyOfficial
29 Aug 2023, 15:50Hello Sindisiwe, Thank you for reaching out to the Customer Care team. We do apologize for the delayed response. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Aug 2023, 15:50
Official
Hello Sindisiwe, Thank you for reaching out to the Customer Care team. We do apologize for the delayed response. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
The Pick n Pay Team
Best regards,