Missing item

This has now become a habit that I will not tolerate. This is the third time I’ve purchased from Pick n Pay and had an issue, including a previous complaint, and yet again my order is missing an item. It is not my responsibility to check whether something is missing — the staff should be double-checking the order against the online receipt before delivery. I specifically need the second roll-on that I paid for, not a credit or voucher. If I wanted a credit, I would have requested it myself. I stay in Sunninghill, which is not far from Chilli Lane, so I expect this item to be delivered promptly without further inconvenience. Kindly resolve this urgently and ensure this does not happen again.