Missing Grocery Items

I ordered groceries from pick n pay ASAP on Saturday 13/11/2021 order number ***. First I received only 3 of my 8 bags, I then called the call center and Wandile escalated the matter for m and two hours later the rest of my groceries arrived. When I went through them 3 boxes of cereal were missing I called the call center again and was assured the boxes would be delivered yesterday as the delivery times had closed for the day. To this moment the boxes have not arrived. I've written a complaint on Twitter which has not been responded to and Woodlands store is not answering the phone when I try find out where the cereal boxes are. This is horrible service and it is not the first time I've had issues with Pick n Pay ASAP. I want my groceries, which I have paid for please.