MS
Megon S

1 reviews | Active since Jul 2016

10 Apr 2017, 17:53

Missing fridge and washing machine

<p>Bought a fridge and washing machine from Brakenfell Hyper and was promised that they would be delivered by 3pm on the 10/04/2017. It never arrived and after numerous phone calls back and forth it was discovered that my items were never collected in the morning. Eventually at 4:50pm I called them back to discover that the manager had organised that they fetch my stuff and deliver it to me this evening without informing me. At 5:30pm I called again when the manager with a very stroppy attitude and informed me that my stuff had been released to the store front but not collected yet. He then claimed he didnt know when the guy would be there or when they would deliver it. He then in a very sarcastic manner offered for me to contact the delivery guy myself. He then said he would phone me as soon as it was collected. Well its 5:51pm and I still havent heard anything. This whole day it has been Pick n Pay passing the buck. </p>

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Replies (3)
MS
Megon S's update10 Apr 2017, 18:27
Reviewer Update

Have had my fiance speak to the manager. Our goods have still not been collected but he guarantees that it will be delivered tonight. He was polite to my fiance and said that they would not be paying the delivery company. It has been 30 minutes and still no call and no goods. I am beyond angry and I dont care that they are not payingnthe delivery company. How can you not have all the goods laid out properly in the morning. Something doesnt add up

MS
Megon S's update11 Apr 2017, 07:12
Reviewer Update

Fridge and washing machine finally arrived at 19:30. The manager never phoned back and no apology was given. I am glad that we finally got everything but it shouldnt have been such a fight

Pick n Pay
Pick n Pay's reply12 Apr 2017, 12:35
Official

Good day Megon Stewart,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua