Missing cooler but money already taken off account

Item: Pick n Pay
Rating: 1
Author: Kim B

WHERE IS MY MISSING COOLER? An entire cooler was missing from my order which was delivered on 7 november - i was promised and guaranteed redelivery today - IT STILL HAS NOT ARRIVED ! I called your call centre and was given the run around and an unacceptable explainantion as to why the cooler is missing and then told to reschedule delivery - AGAIN!!!!!! Still no communication from anybody on Pnp side. Your customer service stinks. You are very quick to take our money and not so quick to help.

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Replies (1)

Pick n Pay's replyOfficial

09 Nov 2018, 11:43

Good day Kim,

Thank you for choosing Pick n Pay.

Please accept our apologies for any inconveniences caused to you with your recent online order.

We have been advised by our online team that your order will be sent out for delivery today after 12pm and should be delivered to you anytime after 1pm.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Pick n Pay Customer Care Consultant.

Pick n Pay's reply09 Nov 2018, 11:43

Official