Missing bag and ridiculously rude driver plus terrible support service

So this is how customers are treated? I called three times and on all three attempts after waiting I got through and each time I can hear people in the background and I keep saying "hello" and then the call is cut and I'm redirected to the survey section so we are blatantly being ignored? I lodged a complaint because I had a missing item. Firstly the driver went the wrong building, I walked to him. Secondly the app showed I was meant to get two bags and I received one. Lastly, he was insanirude and said that's all he had to deliver and it's not his fault. Now I'm trying to get help and can't even get through to an agent because when I do the purposely ignore you then cut the call. What kind of service is this? I could have just driven to the store and bought the stuff instead. Emailing is pointless because all you get are generic responses. I'm highly disappointed