Mispricing of Special Items at Pick 'n Pay

Dear Pick 'n Pay Customer Service Team,

I am writing to express my disappointment and frustration with the service I received during my recent visit to your store. On 25/02/2025, I shopped at Jubilee Mall and was shocked to discover that numerous items I purchased, which were advertised as being on special, were not discounted at the till.

Upon reviewing my receipt, I noticed that more than 10 items, including Ramas, Weet-Bix, Oros, milk, soups, and others, were not subtracted from the total cost. This error resulted in an overpayment of R400. I am appalled that I would have lost this amount if I had not checked my receipt carefully.

As a loyal customer who has shopped at Pick 'n Pay for many years, I am disheartened by this experience. I have never encountered such an issue with other retailers like Woolies, Food *****s, or Checkers. I question the integrity of your pricing system and the transparency of your promotions.

I request that you investigate this matter urgently and take corrective action to prevent such errors from occurring in the future. I would appreciate a response regarding the steps you will take to address this issue.

Sincerely,

Zizile Mathabela