1 reviews | Active since Apr 2011
Misled/****** by false advertising
Yesterday, 26 June, my first incident was at PnP Hyper in Montana. While handing my groceries to the teller I noticed that an item which was marked down and had the special price attached, was still scanning it's original price. We discovered that this was because of the item having two barcodes. At this point it was an honest mistake in my opinion.
The second incident, happend later the afternoon at PnP Hyper Lifestyle Centre, in Centurion.
This time I wanted to buy the 2ply Baby Soft toilet paper 18 pack. Yet again it was on a special. For only R134.99 I could get the 18 pack along with a packet of baby soft washlets 42s. What confused me, was the R114 saving displayed on the poster.
On a normal day the 18 pack costs R169.99 and the washlets R39.99, which equates to a saving of R74.99, yet it was boldly advertised as a saving of R114.
I consulted one of the store managers and made him aware of both my incidents at two different branches. Being a loyal customer, I had to wonder how many times I was misled by false advertising or ****** by double bar codes.
I have to wonder how many other consumers had a similar experience but were not as attentive as I was.
PS. The store manager requested my details to keep me posted on the outcome. I'm patiently awaiting his correspondence.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
