1 reviews | Active since Aug 2022
Misleading promo
I went into Pnp KwaMnyandu mall today and bought BB bread that was on special buy 2 for r28 and get the smart slice bread free, mind you the promo started today 17 Nov 2022, so I bought it however the slice bread wasnt on the shelves so I assumed it's by the cashier so O proceeded there and when I asked the cashier abt it she said if it's not by the shelves then it must be finished, i am very surprised, the promo started today so how is it possible around 1pm the slice bread is finished. To me that promo is either misleading or staff are keeping it for themselves. I knw from previous experiences, when something is out of stock for the promo, signage is placed next to da item which in this case it wasn't, maybe because it's an African dominated shop/mall and pnp staff think we will not take notice, i am very disappointed with them mind you this is a 2nd incident I've had with this store, on Friday there was another price incident that took place bt decided to just let it go and 6 days later there is another incident. I need to know from the store as to why that promo was there when they knew they had run out or some sort of explanation regarding the missing bread.
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and for the lack of product availability.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***: should you need to follow up on the complaint.
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Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and for the lack of product availability.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,