cH
carynne H
1 reviews | Active since Jul 2010
26 Jan 2022, 08:54
Misleading pointless
MISLEADING advertising Please can you advise what is happening - when I try purchase weekly specials in the CAPE TOWN catalogue online they ring up at the full price - not the stipulated discount price. What is going on ? This is the weekly catalogue stipulated for CAPE TOWN and it EXPRESSLY says also on PicknPay.com to add insult to injury the WA option for customer services is just an endless pointless loop of repettition and no actual sensical response
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
26 Jan 2022, 16:52Hi Carynne,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor experience with our online store and for the inconvenience caused.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor experience with our online store and for the inconvenience caused.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply26 Jan 2022, 16:52
Official
Hi Carynne,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor experience with our online store and for the inconvenience caused.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor experience with our online store and for the inconvenience caused.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
cH
carynne H's updateReviewer Update
26 Jan 2022, 20:24So, basically the reply is merely optics as there is no reply at all - a reference number and some irrelevant ref to POPIA but no actual meaningful feedback
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carynne H's update26 Jan 2022, 20:24
Reviewer Update
So, basically the reply is merely optics as there is no reply at all - a reference number and some irrelevant ref to POPIA but no actual meaningful feedback
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carynne H's updateReviewer Update
29 Jan 2022, 14:24I still have no feedback and no direct contact and no resolution
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carynne H's update29 Jan 2022, 14:24
Reviewer Update
I still have no feedback and no direct contact and no resolution