Misleading packaging
I bought a pack of mutton worth about R160 if I'm not mistaken. Only to find a pack full of fat underneath. So they packed the fat and put a few pincessant of meat at the top to cover it and that's unacceptable. I called their customer care centre the following day and explainEd my experience and they said they will communicate with me via post I should wait for about 2 weeks and the letter will be delivered to me. This occurred in July the 20th and I haven't received the mail. I sent them an email a few days back but I haven't gotten a reply.
Good day Bonisile Punky Nkabinde,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Thanks for bringing this to our attention. We will follow up on this with our regional.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Best regards,
Good day Bonisile Punky Nkabinde,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Thanks for bringing this to our attention. We will follow up on this with our regional.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Best regards,