Misleading info and pushing-away customers attitue

Really bad staff attitude and pure customer rejection.

On 01 May, I went to the Pick 'n' Pay Clothing Sandton branch, bought some winter clothing for kids, and at the cashier, I've asked the staff there re. size exchange (since all fitting room closed; and I didn't bring my kids with; social distancing).

The staff there (young lady) told me that: NO RETURNS OR SIZE EXCHANGE WILL BE ALLOWED DURING THR WHOLE LOCKDOWN PHASES, ND ONLY BE ALLOWED WHEN LOCKDOWN IS LIFTED?

Few items (Slippers) were undersized, but facing the situation I made some adjustments (after removing price tag; pointless to keep slippers for months without using them)?

The following Monday, 04 May, I was at Rosebank clothing branch and bought a few other items for me, and when I asked the lady re. returns and exchanges, she told me IT IS OK (ALLOWED)??

No, this is crazy, I made adjustments to my kids' slippers based on the Sandton branch misleading info as they need something to keep their little feet warm, and now I am told that it's in fact OK and no such thing?

Pathetic attitude and misleading customers practice from Sandton branch,