Misleading Catalogues

Due to Covid-19 and co-morbidities I prefer to try and do my shopping online if I can. On Monday 2 August 2021 I went to the Pick n Pay In-Store web page to check what specials there were for this week. Under the sub-heading of Hyper Catalogue there are 2 sub-titles. The first Shop Online Now followed by National. I opened the National and went through it to select what specials I was interested in. I then clicked on the Shop Online Now and proceeded to select the items I wanted. Imagine my surprise that the items selected did not come up with the advertised price on the catalogue. I phoned Customer Services to report the issue only to be told that not all specials are available for online shopping. I went back a checked through the catalogue only to find in very small print right at the end the wording - Beat the queues and shop online at www.picknpay.co.za* *Some deals may not be available online.

I have bought from the Hyper Catalogue online before on 20 May 2021 Order number *** and all the specials I selected came up with the correct prices. I feel Pick n Pack is misleading its customers and this needs to be brought into the public forum