MISLEADING AND LYING TO CUSTOMERS!!!

Item: Pick n Pay
Rating: 1
Author: Ruth M

Last night we went to pick a pay watestone to buy wine and something to eat. We walked into the store about 20:01 and went to the wine section to get wine. We remained in the store for about 20-25 minutes walking with the wine.

When we got to the till we were told that they couldnt put it through as they cant sell wine after 20:00. At no point while we in that store walking up and down with the wine pass pick n pay employees tell us that we cant buy the wine. There wasnt even a note at the wine section showing the times, nor was it barricated or sectioned off for customers showing that they cant buy!!

The store manager and the floor manager rather told me to look at the sign as you come in, which is not even in proper viewing, its in a dark corner no one looks at!!!

We were not the only people who took wine at that time!! the store manager Ruan and Shanaaz said we can go complain and he will not allow us, and i told him that they are misleading customers!!!

Why dont you close off the wine section in the first place!!!

Helpful (0)

Replies (3)

Pick n Pay's replyOfficial

26 Mar 2018, 10:26

Good day Zoey,

Thank you for taking the time to write to us.

Kindly note that the trading hours for Liquor are issued by the government. This is not something that we have control over.

Please accept our apologies for any inconvenience caused.

Kind Regards,

Anwar Mooideen

Pick n Pay's reply26 Mar 2018, 10:26

Official

Good day Zoey,

Thank you for taking the time to write to us.

Kindly note that the trading hours for Liquor are issued by the government. This is not something that we have control over.

Please accept our apologies for any inconvenience caused.

Kind Regards,

Anwar Mooideen

Ruth M's updateReviewer Update

26 Mar 2018, 13:00

I understand the law. Why was the liquor section not closed off and a sign saying then reason?!!! Woolworths around the corner does it!! Take responsibility for not doing your work properly and that your store is. RASIST!!! Apology NOT excepted!!!

Ruth M's update26 Mar 2018, 13:00

Reviewer Update

Ruth M's updateReviewer Update

26 Mar 2018, 13:14

Close up the liquor section if you want to use the law as an excuse for your negligence!! There's people out there who cant read and then you would still hide behind the law!! and to make matters even worse is the a white store manager would refuse tow coloured couples and say that we can go and lay a complaint TAKE RESPONSIBILITY!!!

Ruth M's update26 Mar 2018, 13:14

Reviewer Update