LP
Leonora P

1 reviews | Active since Jan 2016

06 Jan 2016, 14:30

Misleading adverts

December during 14-24 Pick and Pay Hypermarket advertise a Samsung Galaxy J1 Ace cellphone for R1 499 cash or prepaid of R129pm x 24 months and a free R600 PnP gift card. I was looking for an phone and went there. The saleslady told me no the gift card is only if its on contract. I asked her why is the adverti*****t misleading because they don't say so. It only said R600 gift card. I asked to see the manager. After a very long wait the assistant manager Ashley Southern pitched. I showed the adverti*****t to him and he said he will have to speak to the manager. The manager told him sorry if the saleslady said the gift card is only for contract then it is so. I am sorry I have the adverti*****t and its not written like that.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Jan 2016, 15:00
Official
Hello Liny_2,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***