MN
Mapopo N

1 reviews | Active since Nov 2018

24 Feb 2021, 10:55

Misleading Adverti*****t

Good day,

I hope you are well and safe.

I am very disappointed with the service I've got at Pick n Pay Hyper Ottery.

I had tried to process my sale online when I was ready to pay it indicated that I owe a rand instead on the R601 I was ready process (as per the items on my cart)

So I went to Pick n Pay Sunbeal in Bellville I was told no they dont run this special as they are a local store, yesterday I went to pnp Strand Street in Cape Town the said the same thing.

Today I drove to Ottery only to be told that it is actually 4 for R100 which was not according to my knowledge and online which clearly indicated that this price is for all pnp supermarkets and hypermarkets and was it end today.

I spoke to a person in charge with that aisle as well as the store manager about this and I wasn't happy with their assistance.

Aisle contact person - Vendry Store manager - Zain

0
Replies (2)
MN
Mapopo N's update24 Feb 2021, 14:17
Reviewer Update
I do not think you have made throughout investigation in this matter the questioned special was for both and online after I thought the R1 was an error I then went to three pnp stores. As per the advert the special was for all Superstores, Hypermarket and online. I have sent an email to customer service added the screenshots, followed it up no one responded to me. Allow me to highlight one of your values "We live honesty and integrity, We are passionate about our customers and will fight for their right" please inform me where was honesty in this matter
MN
Mapopo N's update02 Oct 2021, 08:33
Reviewer Update
Still no response from pick and pay team - I am so disappointed