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Nicolaas D
1 reviews | Active since Jun 2020
07 Jun 2020, 20:29
Misleading advertising from Pick n Pay
Recently bought an Epson printer that was on promotion. The promotion included a cashback part that you claim from Epson. The promotion according to Epson ended in March and Pick n Pay advertised it in May and now again in June with another model. Epson's customer support claims that they are not responsible for misleading advertising so is it Pick n Pay that is responsible for falsely advertising a promotion? I am asking this because after seeking answers from Pick n Pay, none has been given.
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Replies (2)
Pick n Pay's replyOfficial
08 Jun 2020, 18:05Good day Nicolaas,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply08 Jun 2020, 18:05
Official
Good day Nicolaas,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
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Nicolaas D's updateReviewer Update
17 Jun 2020, 10:24The issue was addressed very quickly and resolved without any hassle. Thank you for your assistance.
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Nicolaas D's update17 Jun 2020, 10:24
Reviewer Update
The issue was addressed very quickly and resolved without any hassle. Thank you for your assistance.