RB
RY B
1 reviews | Active since Jun 2014
26 Dec 2019, 14:33
Misleading advertising.
Highveld Mall Witbank has a special advertised (in more than one area on more than one shelf) for long life milk at R67.99 a pack. The shelves were full of Pick n Pay brand milk. On examining the 'small print' we noticed the special was actually for Dewfresh milk. We immediately asked for the manager who said the Dewfresh milk was finished and that they had filled up the shelves. 'They', in my opinion, should have removed the 'special' signage as this is misleading. I wonder how many people got caught out with this - people who need specials to live. I am disgusted. This is the second branch of Pick n Pay in Witbank that I won't be using. Hello Checkers.
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Replies (1)Pick n Pay's replyOfficial
31 Dec 2019, 14:38Good day Ruth,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply31 Dec 2019, 14:38
Official
Good day Ruth,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
