CD
Cindi D

1 reviews | Active since Jul 2011

25 Oct 2017, 18:56

Misleading advertising / bad attitude

Colgate promo specified 'Buy Any 3 Colgate products and received cheapest free' with a picture of various Collate products. Promo did NOT state that only those products were to be bought. Took 3 other Collate items of the same price to till point. Cashier rang it up and no discount was given. Called man named Rodney who then said that the promo doesn't work that way and that I have to take two more expensive items and one cheaper one. Then he collected the promo picture and changed his story stating that what he had just said isn't correct but that it only applies to the products ad pictured. I explained to him that the promo states ANY three Colgate products. Eventually Rodney agreed to allow the cashier to discount me on the 3rd item. He was extremely bombastic about it and the cashier took the promo picture, threw it under a cover at her till point and mumbled something under her breath. I'm terribly disappointed and upset as I had to endure an amount of negative vibes and public humiliation from staff who knew they were in the wrong.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Oct 2017, 10:06
Official

Good day Cindi,

Thank you for taking the time to write to us regarding your concerns.

Please accept our apologies for any inconveniences caused to you.

We have browsed the pamphlet for this special and it does clearly list the following items as part of this special:

  1. Colgate Professional Relief Enamel Repair 75ml
  2. Sensitive Pro-Relief Toothpaste 75ml
  3. Sensitive Pro-Relief Whitening 75ml
  4. Optic Toothpaste Whiten & Restore 75ml
  5. Optic White Mouthwash 500ml
  6. Plax Mouthwash Assorted 500ml

Please email a copy of your till slip to *** if you have purchased any of the above 3 items and we will address this with our management team.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas