VN
Veyron N

1 reviews | Active since Jul 2011

09 Mar 2017, 08:31

Misleading advertising and False promises

<p>In November of last year you advertised emerald butter R34.90. I went to your Southgate store and they had no stock and gave me a rain check, Your Newtown branch and Lenasia branch did the same. I was at your Southgate store a few weeks later and they gave me another rain check, stating they are waiting for the supplier and promised to contact me, to date no one has bothered to call. Friends and relatives have had the same experience at the Rosebank and Lenasia outlet.</p> <p>Customers be careful of false advertising used to lure you to their stores. As this experience has proven true. I also contacted pick n pays customer care and haven’t yet received a response. Whats going on guys, is it too much to expect you to behave in an ethical and responsible manner when you conduct your business?</p> <p> </p>

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Replies (3)
Pick n Pay
Pick n Pay's reply09 Mar 2017, 17:58
Official

Good day Kamal,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and out of stocks. We are busy addressing this with our team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

VN
Veyron N's update13 Mar 2017, 12:24
Reviewer Update

Good Day Vanitha,

Thanks for the reply but this is almost the same response i got from your store.

When will you get stock, its been 4/5 months now?

VN
Veyron N's update23 Mar 2017, 13:36
Reviewer Update

Good Day Vanitha,

I received a call from a lady at your head office, she left a message for me to call back on ********** . I tried calling that number and it continuously goes to a message stating that the number is unavailable.

Seriously, how does this/do you'll work?