misleading adverti*****t/rude management

<p>at kennilworth centre store i went in to purchase "vaseline body lotion or cream assorted 400/500ml" any 2 for R60. The discount didn't ring up at till, cashier ATHOLIA ARRIES called supervisor SHANAAZ YOUNG who checked pamphlet and saw the add then went to shelf to double check (as if myself or the add was lying) she returned with a diifferent cream saying its only some of the variants. at this point i waited just over 20min for SHANAAZ to return so i was a bit upset at waiting that long. The variants i had was 2X500ml even tone & advance repair. i argued that add doesnt stipulate which variant is excluded, the manager LUCKY came with isle packer who said its only that 1 variant (even tone) that is excluded but told her to overide as add doesnt stipulate this, while SHANAAZ was doing this transaction another manager OMAR came to till with a really bad attitude and didnt ask anytghing just said in a abrupt tone "sory ma'am we are not giving this to you" i argued the fact that right next to the vaseline is a nivea add which stipulates which lotions are excluded from sale so if you do this for one i assume that if anything is excluded it wil be printed, (its in the beauty essentials add 25Jul - 06Aug) he was just plain rude with no etiquette. i love shopping at pnp becuase of the customer experience and good service i've always recieved, i never had a situation like this and im appauled by the misleading add and really bad service, the manager didnt even give me a fair chance to speak, he had his mind made up before i even opened my mouth and he didnt take the time to apologise or anything i cant put in words the way he treated me and why would one manager say overide and the next one say dont, where is the professionalism in that. i left that store angry and upset but mostly disspointed, i left the rest of my groceries and didnt go into the store again since the incident, i was forced to shop elsewhere and dont feel like going to that store because of how i was treated and the manner in which this issue was NOT resolved. i shop at that store almost everyday and realy im dissapointed at the service. i need to know if i was wrong to want what the Add said i can have or did you forget to print the exclusion? could someone also train that OMAR manager how to deal with clients in a professional and humane manner. </p> <p>i hope to hear from you soon,</p>