midea double bar fridge not working

Good day,

I bought midea double bar fridge white online which was delivered on 18 November 2020. The fridge makes strange and loud noise, holds ice and links water inside. I went to pick n pay woodmead and reported the matter to a lady named Busi on Saturday, 19 December 2020 and was told that a technician will contact me to make an appointment to check the fridge. I then asked for a serial number on Tuesday, 22 December 2020 and shared the picture of what I though was serial number. Busi then told me that what I shared was not a serial number and I should look under the fridge or at the back of the fridge. When I looked under the fridge I realised that the fridge had what seems like a "whole" that was fixed. I immediately shared the picture with Busi and then got an email on Wednesday, 23 December confirming that a call was log with Midea. I followed up with Busi on Tuesday, 29 December and she advised that she will follow up with midea and later confirmed that midea had an issue with their online booking systems. Two weeks later, media has not come to fix the fridge and I have not heard from Busi. I will like to get a new fridge or full refund. This fridge is only one month and it is already giving me problem and I know for certain and have proof that this fridge was faulty because of the picture I took. I want a new fridge or full refund. I formal report and lodge a formal complaint with CGSO.