ME
Monique E

1 reviews | Active since Nov 2017

08 Nov 2017, 18:11

Messy shop! Rude and loud staff members!

As I walked in, staff were so loud shouting and conversing from one end of the shop to the other, more interested in each other than even noticing their customers. The shop is in a state. Chaos, messy. Probably because they are socializing more than working. I would say too many staff on the floor. I ended up walking out empty handed as I asked for help since it is such a mess, and they were extremely rude.

0
Replies (2)
Pick n Pay
Pick n Pay's reply09 Nov 2017, 11:02
Official

Good day Monique,

Thanks for taking the time to write to us and for choosing Pick n Pay.

Please accept our apologies for the poor service experiences.

We have tried calling you on *** however the call is being disconnected, apologies if we were disturbing you while you were busy.

We would like to address your concerns with our management team however we are unable to escalate your complaint as you have not provided us with a store name.

Kindly contact us on the number provided below to advise of the store name to enable us to address your concerns.

We appreciate your feedback to enable us to improve on our services at our stores.

Contact number: ***/ ***.

Kind regards,

Vanitha Venketas

ME
Monique E's update09 Nov 2017, 11:50
Reviewer Update
Good day, thank you for the response. Unfortunately I can not take calls at work. This happened at Little Falls- The Falls Pick 'n Pay Clothing. I just want to bring this to your attention as you could lose quite a lot of customers. Your quick response is already proof that this store will improve. Kind regards Monique