messed up online order

Pick n Pay do not train their staff.<br> <br> I recently made an online purchase seeing as I had a free delivery. (PNP's delivery charges are insane these days. R75-R90. )<br> <br> Pnp gives you the option to choose your own substitutes should there not be stock. This is great, except for the fact that the idiot picking my order ended up sending me the original in stock as well as the substitutes. <br> <br> I don't blame the idiot though I blame PNP for hiring idiots and not training their staff.<br> <br> Very disappointing. <br> <br> Exorbitant delivery costs and bad service. Not a good combination.<br> <br> Woolworths is only R50 delivery and they don't mess up your orders.