WH
Wendy H

1 reviews | Active since Mar 2009

29 Feb 2016, 21:17

Merry Xmas gift cards in February

Firstly I was told by the teller to go and fetch a gift card from a stand quite a walk from the till, while there were at least 20 people waiting in the queue and she had a packer who could have gone to fetch the cards. They refused and waited until I had fetched the cards myself. I then saw that all the gift cards still read Merry Xmas and happy Festive Season. The teller told me that those were the only ones available. I was in a hurry so spent R1000 x3 on gift cards which read Merry Xmas. I spoke to the manager on duty who apologised but said there was nothing he could do as these are the only gift cards available. Really ? Merry Xmas on the last day of February. That is the level of interest PnP takes in what it offers for sale to customers. ?

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Mar 2016, 09:20
Official
Hello goedemoe,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***