****MER PICK N PAY

THIS IS A **** WHEN BUYIG ONLINE PICK N PAY TAKES MORE THAN THE COST AMOUNT SAYING IT IS TO RESERVE INCASE THEY NEED TO SUBTITUTE GOODS WHEN ORDERING I MAKE SURE TO SELECT (NO SUBTITUTE) NOW SINCE THEY TOOK MY RESERVED AMOUNT THEY DONT WANT TO CREDIT BACK TO MY ACCOUNT THEY REFERING ME TO MY BANK (STANDARD BANK) SAYING MY BANK IS THE ONE HOLDING THE FUNDS...CONTACTED MY BANK THEY SAID HEY DONT KNOW ABOUT THE REFUND AMOUNT PICK N PAY IS FULL OF **** THE SO CALLED COMPETITION THEY THINK THEY CAN DO WITH WOOLIES THEY WILL NEVER COME CLOSE TO. THEY MUST FIRST LEARN & UNDERSTAND WHAT IS CUSTOMER CARE/SERVICE THIS IS BULL,WHEN YOU LOG A QUERY THEY SAY RESOLVED & CLOSE IT WITHOUT ASSISTING ACCORDINGLY , CLIENT CARE IS NON EXISTANT I HEARD A LOT OF PEOPLE COMPLAINING ABOUT THEIR MONIES KEPT BY PICK N PAY... I WANT MY MONEY NEXT STEP IS CONTACTING CONSUMER PROTECTION ETC.