1 reviews | Active since Jul 2020
****MED OUT OF PICK N PAY DELIVERY
Good day,
I am utterly disappointed and angry of being ****med out of my groceries☹ And I am holding Pick n Pay fully responsible for this!!!!!
I have attached all the details I have of the driver who ****med me and delivering for Pick n Pay.
On Friday, 17.04.2026 after 17:00 I placed an order with Pick n Pay online for delivery. The delivery was supposed to arrive between 18:00 – 18:30. It later showed the delivery pending. It was after 19:00 I received a call for me to open the security complex’s gate. I opened the gate and waited outside for the delivery. After 10 minutes I called the driver, and he said he will be there soon. Soon…never appeared…I kept on calling him and all he would say was I will be there soon. After 2 hours of calling him, his phone was then on voicemail. My groceries that I paid for was GONE!
Early Saturday morning I contacted the ASAP call centre and spoke to Keeton, who requested all the information and screen shots I had taken. After sending him all the necessary information, he advised that this would need to be investigated, so a refund cannot be processed. He did however provide me with a R100 voucher, which I was grateful for.
To date I have had no contact from anyone from Pick n Pay, and I had to call them today, just to hear that they are still investigating. Pick n Pay is supposed to be one of our top shopping stores, but this is happening to their customers!
All I have experienced with Pick n Pay are just bad incidents, and I would not EVER want to shopping there again!
Please do note I will be sharing this on social media platforms, so that they are aware that this is happening under the name Pick n Pay!!!!!!!!!!!
I trust that one day i will receive feedback regarding this matter!
Thank you for your reply.
I would like to inform you that I was in contact with ASAP support, and they informed me yesterday, they are still investigating. I sent them an email yesterday, but no reply.
It's been 5 days and to date no feedback was received but my money was paid and my groceries ******.
So why does all this inconvenience me! I paid for my groceries and thereafter it was left for Pick n Pay to see that I get my groceries.
I will be waiting for feedback or a call, for someone to inform me on what is happening.
Kind regards,
Tracey-lee Williams
Thank you for your reply.
I would like to inform you that I was in contact with ASAP support, and they informed me yesterday, they are still investigating. I sent them an email yesterday, but no reply.
It's been 5 days and to date no feedback was received but my money was paid and my groceries ******.
So why does all this inconvenience me! I paid for my groceries and thereafter it was left for Pick n Pay to see that I get my groceries.
I will be waiting for feedback or a call, for someone to inform me on what is happening.
Kind regards,
Tracey-lee Williams
I emailed all parties and all they say is that they will get back to me.
I have not received my refund, but the money was paid but my delivery was ******!!!!
I was ****med out of Pick n day's groceries and delivery, now I need to be inconvenienced.
How pathetic is this!!!!!
I emailed all parties and all they say is that they will get back to me.
I have not received my refund, but the money was paid but my delivery was ******!!!!
I was ****med out of Pick n day's groceries and delivery, now I need to be inconvenienced.
How pathetic is this!!!!!
The support agent requested the information again, and I refused as I already explained the situation a week ago. After putting me on hold for almost 10 minutes, he advised that feedback was only received today, and I will be refunded.
Received a notification that a refund of R36.66 is pending. That amount was refunded because I received a R100 promo voucher.
What the heck is this...in no way was i compensated for any inconvenience caused. I was just refunded the balance of the order, after the deduction of the R100 promo voucher.
I am done shopping at pick n pay and will refer this matter to the Ombudsman.
I basically paid for my own inconvenience!
I NEVER KNEW THAT SUCH A WELL ESTABLISHED BUSINESS COULD BE SO UNPROFESSIONAL!
The support agent requested the information again, and I refused as I already explained the situation a week ago. After putting me on hold for almost 10 minutes, he advised that feedback was only received today, and I will be refunded.
Received a notification that a refund of R36.66 is pending. That amount was refunded because I received a R100 promo voucher.
What the heck is this...in no way was i compensated for any inconvenience caused. I was just refunded the balance of the order, after the deduction of the R100 promo voucher.
I am done shopping at pick n pay and will refer this matter to the Ombudsman.
I basically paid for my own inconvenience!
I NEVER KNEW THAT SUCH A WELL ESTABLISHED BUSINESS COULD BE SO UNPROFESSIONAL!