EM
Evodia M

1 reviews | Active since Apr 2018

28 Apr 2018, 20:44

Martha Mokotedi, Pick n Pay Jane Furse

Went to Pick n pay jane furse yesterday to do my grocery, i got a very bad service from a cashier by the name of Martha Mokotedi, i was paying using a gift card from my employer which doesn't require pin, she told me that she will need my Id, when i asked her why, she said with a rude voice that '' you customers dont pay your credit cards, that why she is requesting my id, she even told me to put my groceries near her as she cant fetch them. I told her that is not the way to talk to customers, his colleague who was packing even apologized on her behalf, she didnt even show sence remorse, she really needs to go for an induction, she is rude and to representing her store, i live in PTA and such service in unacceptable. She really needs proper training, come to think of that im contributing in her salary and she treats customers in a bad way. She doesn't need that job, better give someone who needs it.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Apr 2018, 16:41
Official

Good day Evodia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas