1 reviews | Active since Jun 2014
I have 3 complaints about pick n pay, 1) I had misplaced my smart shopper card, I've made numerous attempts to register my new card on the website and app, I even left a message to be contacted, however it's over a year now and I am still waiting. 2) I purchased a slice of watermelon from the Queensbury pick n pay, only to notice the best day that it cost me R62 according to the label. I recall seeing the slices labelled at 16.99. The one I must have chosen had an incorrect barcode.As I had not kept the slip, I could not do anything about it, but I strongly advise that people check their slips as pick n pay is scanning high prices 3) purchased cream donougs from Queensbury pick n pay last Tuesday, only to find that the donought was extremely stale, and not even edible. Will never waste my money purchasing cakes from the pick n pay again. How can they actually sell such stale products, it's unacceptable
Good day Thiroshini,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & unsatisfactory goods received.
We are busy addressing your complaints with our management team.
Kindly take note that you will need to contact the call centre to have your lost card replaced as this can not be done via your app or online.
Please call ***to be assisted by a consultant with your card replacement as they will need to do a security check to ensure that the points are be transferred to the correct card holder.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Thiroshini,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & unsatisfactory goods received.
We are busy addressing your complaints with our management team.
Kindly take note that you will need to contact the call centre to have your lost card replaced as this can not be done via your app or online.
Please call ***to be assisted by a consultant with your card replacement as they will need to do a security check to ensure that the points are be transferred to the correct card holder.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
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