Managers that dont keep their promises

<p>I visit this Pick n Pay since i moved to the area, one night after work i went to purchase some stuff and i had points on my card. I took stuff after the purchase and deducted my amount on my card, there was an issue and i left my card with three managers and said i would collect it the next day. I went through the next day and they could not find my card, i asked the manager on duty that time to order me another card as they did not have stock (this was about a week ago) he promised to make contact with me and i am still waiting. If this is how they treat their customers after it is there error because they cannot communicate with each other image when i have a huge query how i will be treated. I purchase now without a card and I AM LOOSING POINTS DUE TO SOMETHING THAT ISNT EVEN MY FAULT.... ALL I want is a replacement card and i cannot even get this done.. Pathetic coming from managers and four of them aswell....</p>