Managers rudeness

<p>Good day</p> <p> </p> <p>On the 28th of february 2016, i went to a pick n pay in westgate mall with my child. i was rudley disrespected by a manager of the store at that day (i forgot his name, black guy with glasses). when it was our turn to pay at the till, the teller scanned fresh living magazine which i was supposed to get free because im a smart shopper card holder. instead of the magazine to be free it said R25 and the cashier said its because i already received one this month and i said its fine she can reverse the transaction and she called the manager to voide the transaction, the manager was not on the floor he was at the back, she then asked another collegue to call the manager at the back. we waited and my 5 year old child that i was travelling with had to go to the toilet, i said to my child to wait a bit as we gonna finish soon. instead of the manager coming to assist us he passed the first time to another till, passed us again and went to the back....instead of him explaining to us if maybe he had another customer he was assisting hell come back to us, he said nothing. The teller called him again to come and void and he passed us again and went to a different teller. we waited for him for 15 minutes to come and voide the magazine. when he passed us for the third time to go to the bak i told him that we are still waiting for him to come and voide and he saiid he is comiming back. At this stage people behind me were also getting irritated. When he finaly did attend us after 5 more minutes he spent at the back, i asked him why he took this long and i had a child with me that needed to go to the toilet and hungry and he just said i must come down. i said to him this is unexceptable and i want to copmplain, he said he doesnt care. when i go to the mall i want to have a pleasant time and not go home upset. i dont want his appology because he doesnt care i want him to be dealt with and i want to know thw outcopme</p>