VP
Vilanthran P

1 reviews | Active since Feb 2011

30 May 2020, 20:22

MANAGERS DO NOT BOTHER ABOUT CUSTOMER SERVICE

Care line ineffective. Service is pathetic. Had to wait very long for long to be answered. On 9/5/202 I phoned and no reference number given, I was told a manager will cal as yet no call received.This morning I had to wait about 30min for call to be answered, spoke to Daisy, who was unprofessional, no enthusiasm, she told she will email her manager to call me. Why be a manager when you cannot contact a customer. Terrible service from a customer service manager. Should not be a manager. No interest in customer care.

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Jun 2020, 14:12
Official
Good day Vilanthran ,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time.  Kind regards,
The Pick n Pay Team