1 reviews | Active since Mar 2017

03 Oct 2017, 10:28

Manager unapologetic

This Pick n Pay, opens at 08:00 a.m. However, whenever I go there at 08:00 then the bakery is practically closed. They never have anything available at this time. After experiencing this numerous times, eventually I decided to approach the store manager so instead of apologizing for the inconvenience caused, he makes excuses. As an irritated customer, excuses is the last thing i wana hear. Give me solutions to your problem not an excuse. After a back and forth with the manager, I left the store even more irritated. Now its not even about the bakery not be available but the bad attitude from the manager.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Oct 2017, 10:00
Official

Good day Melissa,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas