DvdM
Dawie van der Merwe
1 reviews | Active since Nov 2015
12 Nov 2015, 13:03
MANAGER CANT LOAD VOUCHERS FROM APPLICATION
This is now the 3rd time it happened (twice in Kathu and once in Irene Village) where I wanted to load vouchers from the PnP application during checkout - but the cashiers were not able. in both instances in Kathu I approached the managers - the first instance (after 25min) they were able to asssit, but the second instance they were again unable to assist. <br> <br> This is very poor - I must say the Checkers application and saving coupons works fantastic and easy - thus I have moved all shopping to them. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
12 Nov 2015, 13:31Hello Dawie16,
Please accept our sincere apologies for this incident and the frustration this has caused you.
I have escalated this matter to our Gauteng/Freestate Regional office for them to address the re-training of cashiers on our Mobile App. I will be in contact with you shortly to assist with any points you have lost.
Kind regards
Wendy-Lee Millar
National Customer Care
***
Please accept our sincere apologies for this incident and the frustration this has caused you.
I have escalated this matter to our Gauteng/Freestate Regional office for them to address the re-training of cashiers on our Mobile App. I will be in contact with you shortly to assist with any points you have lost.
Kind regards
Wendy-Lee Millar
National Customer Care
***
Pick n Pay's reply12 Nov 2015, 13:31
Official
Hello Dawie16,
Please accept our sincere apologies for this incident and the frustration this has caused you.
I have escalated this matter to our Gauteng/Freestate Regional office for them to address the re-training of cashiers on our Mobile App. I will be in contact with you shortly to assist with any points you have lost.
Kind regards
Wendy-Lee Millar
National Customer Care
***
Please accept our sincere apologies for this incident and the frustration this has caused you.
I have escalated this matter to our Gauteng/Freestate Regional office for them to address the re-training of cashiers on our Mobile App. I will be in contact with you shortly to assist with any points you have lost.
Kind regards
Wendy-Lee Millar
National Customer Care
***