1 reviews | Active since Oct 2016

24 Oct 2016, 11:45

mama manager should stay at home

<p>I didn't have still slip and wanted to exchange a n item at Pick and Pay clothing store. I found something to the value of 70 my original purchase was to the value of 109. I asked for a gift voucher for the balance. I was refused a gift voucher by the mama manager becoz I don't have a till slip. My smart shopper card wasn't even asked to trace my purchase and the systems wasn't offline. The cleaner left her mop in-between the shelves blocking the way. This is a brand new store bigger than the older one but the clothes kept on falling of the shelves because too full and hangers are ****. The mama looked at me as if it was my job to put it back on the shelf. Badly managed store. Gertrude Mashego you should stay at home!</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply24 Oct 2016, 16:46
Official

Good day Lisinda,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor shopping experience.

We are addressing the issue with our management team and will be in touch with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply24 Oct 2016, 16:47
Official

Good day Lisinda,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor shopping experience.

We are addressing the issue with our management team and will be in touch with feedback.

Kind Regards

Anwar Mooideen