DA
Dewann A
1 reviews | Active since Apr 2018
26 Aug 2019, 14:43
Mall@ Carnival bad service
I Really can not take the bad service of Pick N Pay Mall @ Carnival anymore, I work at Mall @ Carnival and make use of the Pick N Pay on a daily bases, but every time you get in there there is how many tills but just 5 or 6 cashiers and you have to wait like 30 minutes plus to pay for one or two item why do you have so many tills but only 5 or 6 cashiers and if you ask for the branch manager she come out there with a big attitude and tell you "sorry there is nothing I can do we are short of staff" If you can't run a Pick N Pay with enough Staff close your doors and please the few staff that is in the store must get some training on how to work with clients
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Replies (4)
Pick n Pay's replyOfficial
26 Aug 2019, 16:59Good day Dewaan ,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply26 Aug 2019, 16:59
Official
Good day Dewaan ,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
DA
Dewann A's updateReviewer Update
27 Aug 2019, 15:45Thank you for the reply it is just amazing, you say you are busy "addressing" it with management but I was there today again and there were exactly 5 Cashiers and there is 14 tills including the express tills if I am not mistaking, waited 30 min to buy 9 items I promised myself today never ever again I'll rather walk to Checkers
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Dewann A's update27 Aug 2019, 15:45
Reviewer Update
Thank you for the reply it is just amazing, you say you are busy "addressing" it with management but I was there today again and there were exactly 5 Cashiers and there is 14 tills including the express tills if I am not mistaking, waited 30 min to buy 9 items I promised myself today never ever again I'll rather walk to Checkers
DA
Dewann A's updateReviewer Update
08 Oct 2019, 16:40So 3 weeks later and no call or E-Mail how pathetic
DA
Dewann A's update08 Oct 2019, 16:40
Reviewer Update
So 3 weeks later and no call or E-Mail how pathetic
DA
Dewann A's updateReviewer Update
24 Oct 2019, 12:33and still no call or E-Mail since 26 august 2019 but still having the same problem with the branch how pathetic
DA
Dewann A's update24 Oct 2019, 12:33
Reviewer Update
and still no call or E-Mail since 26 august 2019 but still having the same problem with the branch how pathetic